Healthcare Contact Center Connecting Providers, Payers,
and Patients
Ameridial has been supporting healthcare organizations since 1987 as a HIPAA-compliant healthcare contact center, delivering secure and compassionate patient experiences across every touchpoint — from pre-care to post-care.
U.S.-based agents. HIPAA-trained care.
Expert U.S. Healthcare Contact Center Solutions Backed by Empathy, Compliance, and Innovation
Since 1987, Ameridial has helped U.S. healthcare organizations streamline patient communications, improve outcomes, and scale operations through HIPAA-compliant, multilingual healthcare contact center services.
From Pre to Post-Patient Care, with Empathy
Ameridial delivers HIPAA-compliant, omnichannel healthcare contact center solutions tailored to the patient journey. From appointment scheduling and eligibility verification to follow-up care and survey outreach, we ensure every interaction is handled with professionalism, empathy, and accuracy.
- 30+ Years
of experience - Multilingual &
Multichannel support
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AI Solutions to Transform Patient Engagement and Efficiency
Harness intelligent automation to scale patient support, ensure quality, and personalize healthcare contact center experiences.
AI-QMS
100% call monitoring with real-time coaching, analytics, and HIPAA-compliant insights.
Conversational AI
Natural language virtual agents resolve common inquiries instantly for healthcare contact centers.
Accent Harmonizer
Bridge dialect gaps using voice modulation for better patient communication clarity.
Arya
Our AI-powered assistant for instant data access and accurate healthcare contact center responses.
Built for Healthcare Security & Compliance
We ensure compliance and safeguard patient data across every healthcare contact center.
PCI DSS 4.0.1
ISO 27001:2022
HIPAA Compliant
SOC 2 Type II
MBE
- Case Studies
Care Success Stories
See how Ameridial partners with healthcare organizations to solve challenges, streamline processes, and elevate patient engagement through proven BPO strategies.
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(20+ reviews)
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Together, We Make
Healthcare Experience Human
Frequently Asked Questions (FAQs)
Find answers to the most common questions about healthcare contact center outsourcing and Ameridial’s HIPAA-compliant solutions.
What healthcare call center services does Ameridial provide?
Ameridial delivers comprehensive healthcare contact center services for payers, providers, pharmacies, TPAs, Medicare plans, and telehealth organizations. Our HIPAA-compliant agents handle scheduling, patient outreach, enrollment support, and care coordination — improving satisfaction and operational performance.
Is Ameridial a HIPAA-compliant healthcare call center?
Yes. Ameridial is a HIPAA-compliant healthcare contact center with additional certifications, including SOC 2 Type II, PCI DSS, and ISO 27001. These ensure patient data and healthcare communications meet the highest standards of security and compliance.
Can Ameridial support Medicare open enrollment?
Absolutely. Ameridial helps healthcare plans manage AEP and OEP call volumes, improve compliance, and increase member satisfaction through trained, licensed contact center agents.
Does Ameridial provide multilingual healthcare call center support?
Yes. Ameridial provides multilingual healthcare contact center services that help healthcare organizations communicate effectively with diverse patient populations. Our agents deliver culturally competent, patient-centered communication across multiple languages.
What makes Ameridial different from other healthcare BPO companies?
Ameridial stands apart from other healthcare contact center companies by combining over three decades of healthcare experience with AI-powered technology and U.S.-based agents. We deliver personalized, compliant, and scalable healthcare contact center outsourcing solutions that build patient trust and boost operational efficiency.
Company
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