Healthcare Contact Center for Payers and Providers
Ameridial has been supporting healthcare organizations since 1987 as a HIPAA-compliant healthcare contact center, delivering secure healthcare call center operations and compassionate patient communication across the care continuum—from pre-care to post-care.
U.S.-based agents. HIPAA-trained care.
Expert Healthcare Contact Center Services Backed by Empathy, Compliance, and Innovation
Ameridial supports healthcare organizations with scalable, multilingual contact center capabilities that strengthen patient communication, improve outcomes, and enable secure operations across the full care continuum.
From Pre to Post-Patient Care, with Empathy
Ameridial delivers HIPAA-compliant, omnichannel healthcare contact center solutions aligned to the patient journey. From appointment coordination and eligibility support to follow-up engagement and feedback outreach, every interaction is managed with professionalism, empathy, and accuracy.
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30+ Years
of experience -
Multilingual &
Multichannel support
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AI Solutions to Transform Patient Engagement and Efficiency
Harness intelligent automation to scale patient support, ensure quality, and personalize healthcare contact center experiences across channels.
100% call monitoring with real-time coaching, analytics, and HIPAA-compliant insights.
Instant inquiry resolution using natural language virtual assistants for healthcare call centers.
Clearer patient communication through intelligent voice modulation and accent harmonization.
Instant data access through an AI-powered assistant for accurate contact center responses.
Built for Healthcare Security & Compliance
We safeguard patient data and ensure regulatory compliance across every healthcare contact center interaction.
PCI DSS 4.0.1
ISO 27001:2022
HIPAA Compliant
SOC 2 Type II
MBE
- Case Studies
Care Success Stories
See how Ameridial partners with healthcare organizations to solve challenges, streamline operations, and elevate patient engagement through proven healthcare contact center strategies.
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(20+ reviews)
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Together, We Make
Healthcare Experience Human
We’ve helped healthcare organizations improve patient and member experiences since 1987. Let’s talk about how we can support your goals—without pressure or obligation.
Frequently Asked Questions (FAQs)
Find answers to common questions about healthcare contact center support and Ameridial’s HIPAA-compliant operations.
What healthcare contact center services does Ameridial provide?
Ameridial provides contact center support for healthcare for payers, providers, pharmacies, TPAs, Medicare plans, and telehealth organizations. Our teams support patient communication, appointment coordination, enrollment assistance, and care navigation to improve operational efficiency and experience.
Is Ameridial a HIPAA-compliant healthcare contact center?
Yes. Ameridial operates as a HIPAA-compliant contact center support for healthcare with secure systems, trained agents, and audited processes designed to protect patient data and support regulatory compliance.
Can Ameridial support Medicare enrollment and renewal programs?
Ameridial supports Medicare enrollment, renewal, and member assistance programs through compliant outreach, eligibility guidance, and ongoing beneficiary communication.
Does Ameridial provide multilingual contact center support for healthcare?
Yes. Ameridial delivers multilingual and multichannel contact center support for healthcare to help organizations communicate effectively with diverse patient populations.
What differentiates Ameridial from other contact center support for healthcare providers?
Ameridial combines decades of healthcare experience, compliance-driven operations, multilingual support, and technology-enabled workflows to deliver consistent, patient-focused contact center outcomes at scale.
Company
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