Ameridial, Inc. was a U.S.-based contact center company founded in 1987 in North Canton, Ohio. Over the years, it evolved into a leading provider of specialized healthcare customer experience (CX) services—particularly for Payers, Providers, TPAs, Medicare, MedTech, and Pharmacies.

What is the relationship between Ameridial and Fusion CX?

Ameridial is now a brand of Fusion CX (formerly Fusion BPO Services), expanding its healthcare expertise with Fusion’s worldwide footprint, multilingual workforce, and AI-driven support technologies.

How can I find employment opportunities at Ameridial or Fusion CX?

All Ameridial employment opportunities are listed under Fusion CX’s official careers platform: https://careers.fusioncx.com.

What types of positions are available at Ameridial (Fusion CX)?

Ameridial offers healthcare CX roles, Claims Processing Agents, Pharmacy Support Agents, and more, many with remote options under Fusion CX.

Where are Ameridial’s (Fusion CX’s) offices located?

Ameridial’s main offices remain in North Canton, Ohio, with additional centers across the U.S. and Fusion CX locations in 12 countries.

Trusted by healthcare organizations since 1987

HIPAA-compliant contact center services for health plans, providers, pharmacies, and healthcare innovators—supported by certified security frameworks, AI-enabled quality monitoring, and more than three decades of healthcare expertise.

Book a Free Consultation

U.S.-based agents. HIPAA-trained care.

Built for Healthcare Security & Compliance

We safeguard patient data and ensure regulatory compliance across every healthcare contact center interaction.

PCI DSS 4.0.1

ISO 27001:2022

HIPAA Compliant

SOC 2 Type II

MBE

Healthcare organizations today face an unprecedented combination of operational pressure and rising patient expectations. From Medicare enrollment surges and prior authorization inquiries to pharmacy refill coordination and patient engagement campaigns, every interaction influences trust, compliance, and revenue.

Ameridial provides healthcare contact center and operational support services designed specifically for regulated healthcare environments. Our teams support payers, providers, pharmacies, and MedTech companies with compassionate, compliant, and scalable communication solutions.

With more than 37 years of experience serving healthcare organizations, Ameridial combines operational expertise, certified security infrastructure, and modern AI-enabled quality systems to ensure every patient or member interaction is handled with accuracy, empathy, and efficiency.

37 +

Years in
Healthcare
Founded 1987

4

Healthcare
Verticals
Payer · Provider · Pharmacy · MedTech

98 %

Average
QA Score
Across all healthcare programs

4.7/5

Average
CSAT
Member & patient satisfaction

10 +

Delivery
Locations
U.S.-based · Global support centers

How it works

Healthcare leaders want clarity before engaging a vendor.
Our onboarding model is designed to be transparent, structured, and low-risk.

Expert Healthcare Contact Center Services Backed by Empathy, Compliance, and Innovation

Ameridial delivers specialized support across multiple segments of the healthcare ecosystem.

Healthcare Payer

Health plans rely on accurate member communication and compliance-driven operations.

Healthcare Provider

Hospitals, physician groups, and care networks use Ameridial to streamline patient access and administrative workflows.

Pharmacies & Medication Support

Pharmacy contact center services support medication adherence, refill management, and patient guidance.

Medical Device & MedTech Companies

MedTech organizations rely on Ameridial for device onboarding, technical assistance, and patient engagement.

Client Testimonials

What Healthcare Leaders Say
About Ameridial

Ameridial’s team handled our Medicare Advantage open enrollment surge without a single compliance issue. Their HIPAA training is genuinely rigorous — we’ve worked with other BPOs and the difference is noticeable from day one.

Regional Health Plan

— VP of Member Services

We outsourced patient appointment scheduling and prior auth support to Ameridial. Our no-show rate dropped and our admin team finally has capacity for clinical work. The onboarding pilot gave us confidence before we committed to full scale.

Regional Hospital Network

— Chief Operating Officer

Medication adherence calls are sensitive. Ameridial’s agents understand that. Our refill completion rate improved by over 40% in the first six months, patient satisfaction scores followed. The bilingual capability was essential for our patient population.

Specialty Pharmacy Group

— Director of Patient Experience

AI-Enabled Healthcare Cx

Healthcare communication must combine empathy with operational precision. Ameridial integrates AI technologies to enhance agent performance, quality assurance, and compliance oversight.

AI Quality Monitoring System

Automated evaluation of interactions ensures compliance with healthcare regulations while improving service quality.

Conversational AI Assistants

AI-driven assistants support agents with real-time knowledge access and workflow guidance.

Accent Harmonization Technology

Advanced speech technology improves communication clarity across global delivery teams.

Arya AI Co-Pilot

Agent-assist technology that enhances productivity, improves response accuracy, and supports knowledge retrieval.

Why Healthcare Organizations
Choose Ameridial

Healthcare-Focused Expertise

Ameridial has supported healthcare operations for more than three decades, giving our teams deep familiarity with healthcare workflows, terminology, and compliance requirements.

Compliance-First Operations

Security & regulatory compliance are embedded across our operations, including HIPAA-compliant environments & certified data protection frameworks.

Flexible Delivery Model

Our delivery model combines U.S. operations with global support centers, enabling organizations to scale efficiently without sacrificing quality.

AI-Enhanced Quality Management

AI-enabled monitoring tools provide deeper visibility into interactions and support continuous operational improvement.

Minority Business Enterprise (MBE)

Ameridial’s MBE certification supports supplier diversity initiatives for healthcare organizations seeking diverse vendor partnerships.

Care Success Stories

See how Ameridial partners with healthcare organizations to solve challenges, streamline operations, and elevate patient engagement through proven healthcare contact center strategies.

Ameridial helped a leading pharmacy boost prescription fulfillment by 163%, improving conversions, ensuring QA excellence, and reducing patient frustration and revenue loss.

Read Story

163% Increase in Prescription Fulfillment

From call surges to device issues, Ameridial delivered $1M revenue growth, 15% productivity gains, and fewer costly errors for an EEG leader facing operational strain.

Read Story

$1 Million Revenue Growth

Ready to improve your healthcare
operations?

Healthcare communication is more than call handling—it is a critical component of patient experience, compliance, and operational success.

Ameridial helps healthcare organizations deliver compassionate, compliant, and scalable communication support across the care continuum.

Book a Free Consultation

Frequently Asked Questions (FAQs)

Find answers to common questions about healthcare contact center support and Ameridial’s HIPAA-compliant operations.

What healthcare organizations does Ameridial support?

Ameridial works with health plans, hospitals, physician groups, pharmacies, medical device companies, and healthcare technology firms.

Is Ameridial HIPAA compliant?

Yes. Ameridial operates HIPAA-compliant environments and maintains multiple security certifications supporting healthcare data protection.

Can Ameridial support Medicare and Medicaid programs?

Yes. Ameridial teams support enrollment services, member inquiries, and provider communications for Medicare Advantage and Medicaid programs.

How quickly can a program launch?

Pilot programs can typically launch within a few weeks depending on scope and integration requirements.

Does Ameridial sign Business Associate Agreements (BAAs)?

Yes. Ameridial executes Business Associate Agreements with all healthcare clients prior to program launch. BAAs are a standard part of our contracting process and cover all applicable HIPAA obligations for protected health information (PHI) handled by our teams.

Can Ameridial integrate with our EHR or practice management system?

Ameridial has experience integrating with a range of healthcare technology platforms. Our implementation team works with your IT and operations stakeholders during the engagement planning phase to define data flows, API requirements, and workflow integrations. Common integrations include scheduling systems, CRM platforms, and member management portals.

What languages does Ameridial support?

Ameridial provides multilingual contact center support including English and Spanish as standard, with additional language capabilities available through our global delivery network. Language availability can be discussed during the discovery consultation based on your member or patient population.

How does Ameridial handle quality assurance for healthcare interactions?

Ameridial uses an AI-enabled quality monitoring system that evaluates interactions for compliance, accuracy, and patient experience quality. Our QA process includes automated scoring, human review, and structured coaching to ensure consistent performance. Healthcare programs maintain an average QA score of 98% across monitored interactions.

What is Ameridial’s staffing model for healthcare programs?

Ameridial uses a dedicated staffing model for healthcare programs, meaning agents are trained specifically for your program, workflows, and compliance requirements. We do not use a shared staffing pool for regulated healthcare work. Staffing plans are developed during the Custom Engagement Plan phase and include volume buffers for surge periods.

Is Ameridial certified as a Minority Business Enterprise (MBE)?

Yes. Ameridial holds MBE certification, which supports supplier diversity requirements for healthcare organizations with diversity procurement mandates. Our MBE status can be documented for your procurement and compliance teams upon request.

Ameridial, a U.S.-based healthcare BPO, delivers HIPAA-compliant contact center solutions connecting payers, providers, & patients with secure, attentive care.

Trusted by healthcare organizations since 1987

Built for Healthcare Security & Compliance

PCI DSS 4.0.1

ISO 27001:2022

HIPAA Compliant

SOC 2 Type II

MBE

37 +

4

98 %

4.7/5

10 +

How it works

Discovery Consultation

Custom Engagement Plan

Pilot Program

Scaled Operations

Expert Healthcare Contact Center Services Backed by Empathy, Compliance, and Innovation

Healthcare Payer

Healthcare Provider

Pharmacies & Medication Support

Medical Device & MedTech Companies

What Healthcare Leaders Say About Ameridial

AI-Enabled Healthcare Cx

Why Healthcare Organizations Choose Ameridial

Healthcare-Focused Expertise

Compliance-First Operations

Flexible Delivery Model

AI-Enhanced Quality Management

Minority Business Enterprise (MBE)

Care Success Stories

Ready to improve your healthcare operations?

Frequently Asked Questions (FAQs)

Company

Services

Get in Touch

Discovery
Consultation

Custom
Engagement Plan

Pilot
Program

Scaled
Operations

What Healthcare Leaders Say
About Ameridial

Why Healthcare Organizations
Choose Ameridial

Ready to improve your healthcare
operations?