U.S.-Based Healthcare BPO & Call Center Outsourcing Since 1987

Healthcare call center outsourcing is when a healthcare organization hands its patient and member communications to a HIPAA-compliant outside partner. That covers appointment scheduling, eligibility checks, enrollment support, prior authorization, and everyday inquiries. For U.S. payers and providers, it shortens hold times, widens access, and frees clinical staff to focus on care.

Onshore healthcare call centers run inside the U.S. with domestic agents, which keeps HIPAA oversight and PHI governance simpler and communication culturally aligned with American members and patients. Offshore centers cost less but add compliance and data-handling considerations. Ameridial delivers onshore, with global support available when a program needs to scale.

Pricing usually runs per agent, per hour, or per interaction, and the right model depends on your call volume, complexity, and compliance requirements. There’s no flat rate that fits every program. Ameridial builds transparent pricing into its Custom Engagement Plan after a short discovery call, so you see the full picture before committing.

Yes. Ameridial is a U.S.-based healthcare BPO headquartered in Norcross, Georgia, and we’ve operated since 1987. Our contact center work for U.S. payers and providers is delivered onshore, with optional global support centers for clients that need extra capacity. The U.S. team stays at the core of every healthcare program.

Ameridial works with U.S. health plans and payers — Medicare Advantage, Medicaid, ACA, and commercial plans — along with providers like hospitals, physician groups, clinics, and health systems. We also support pharmacies and MedTech companies, so most points along the care continuum are covered by teams trained for that specific work.

es. Ameridial runs HIPAA-compliant operations and holds SOC 2 Type II, ISO 27001:2022, and PCI DSS 4.0.1 certifications. Protecting PHI is built into how the teams work, not bolted on afterward — from secure environments to agent training to the way every interaction is monitored and documented.

Yes. Ameridial supports Medicare Advantage, Medicaid, and ACA marketplace programs, including the open enrollment surge. That spans member onboarding, eligibility and benefits questions, and provider communications, all handled by U.S.-based, healthcare-trained agents inside HIPAA-compliant operations. Staffing flexes up during peak season so service levels hold.

Yes, and it’s a standard part of how we contract. A signed BAA is part of HIPAA compliance, so Ameridial executes one with every healthcare client before a program goes live. It covers all applicable obligations for the protected health information our teams handle on your behalf.

Most pilot programs go live within a few weeks, though the exact timeline depends on scope, volume, and how much system integration is involved. Ameridial’s onboarding moves through three stages — Discovery Consultation, Custom Engagement Plan, and Pilot Program — so you can prove out performance before scaling to full operations.

Yes. Ameridial has integrated with a range of healthcare platforms, including scheduling systems, CRMs, and member management portals. During engagement planning, our implementation team sits down with your IT and operations stakeholders to map out data flows, API requirements, and the specific workflows your program depends on.

English and Spanish come standard on Ameridial programs, with additional languages available through our global delivery network. The right mix depends on your member or patient population, which we work out during the discovery consultation so coverage matches who’s actually calling.

Ameridial uses an AI-enabled quality monitoring system that reviews interactions for compliance, accuracy, and patient experience — not just a sample, but at scale. Automated scoring is paired with human review and structured coaching. Across healthcare programs, the average QA score holds at 98%.

Ameridial uses dedicated staffing, which means your agents are trained specifically for your program, workflows, and compliance requirements, never pulled from a shared pool. Staffing plans are built during the Custom Engagement Plan phase and include buffers for surge periods like open enrollment.

Yes. Ameridial holds MBE certification, which helps healthcare organizations meet supplier-diversity and procurement requirements. If your team needs documentation for a diversity mandate or vendor-qualification process, we can provide MBE status records on request.